Lesson 1226 of 1234
Agents and Being Honest About Mistakes
Good agents tell you when something went wrong.
Lesson map
What this lesson covers
Learning path
The main moves in order
- 1The big idea
- 2honesty
- 3mistakes
- 4trust
Concept cluster
Terms to connect while reading
Section 1
The big idea
Imagine an agent trying to send a card to grandma but it sent it to the wrong address. A good agent says, 'Whoops, I sent it to the wrong place — here's what happened.' That honesty helps people fix the mistake fast and trust the agent more.
Some examples
- Agent: 'I finished step 1 but step 2 failed.'
- Agent: 'I'm not 100% sure this is right — please double-check.'
- Agent: 'I made a guess here because info was missing.'
- Agent: 'Heads up: this took longer than expected.'
Try it!
Think about a time you owned up to a mistake. Did people trust you more after? That's why honest agents matter too.
End-of-lesson quiz
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